Your privacy matters to us. This Policy explains how phky Casino collects, uses, stores, and protects your personal information in full compliance with Philippine law.
phky collects registration details, KYC documents, transaction records, and game activity necessary to operate a licensed, PAGCOR-compliant gaming platform.
SSL encryption, access controls, and secure server infrastructure protect your data at phky. We do not sell or rent personal data to third parties for marketing purposes.
Under RA 10173, Filipino players have the right to access, correct, and request deletion of personal data held by phky. Submit requests via our 24/7 live chat.
phky does not store full GCash, PayMaya, or bank account credentials. Payment processing is handled by regulated payment service providers under their own security standards.
phky uses session and analytics cookies to deliver a smooth, personalised platform experience. No tracking cookies are shared with advertising networks or third-party data brokers.
Our data practices comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and are subject to oversight by the National Privacy Commission of the Philippines.
phky Casino ("phky", "we", "us", "our") is committed to protecting the privacy and personal data of all persons who interact with our platform. This Privacy Policy ("Policy") describes how phky collects, uses, stores, discloses, and safeguards personal information in connection with the operation of the online gaming and sports betting platform accessible at https://phky.one.
This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and any issuances by the National Privacy Commission ("NPC"). phky also maintains data practices consistent with the requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) in connection with its licensed gaming operations.
By registering an account with phky, using any phky service, or visiting https://phky.one, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should not use the phky platform.
The data controller responsible for your personal information in connection with the phky Casino platform is phky Casino (referred to as "phky" throughout this Policy), operating under PAGCOR's regulatory framework in the Republic of the Philippines. For data privacy inquiries, requests, and concerns, please contact our Data Protection Officer (DPO) via the contact details provided in Section 14 of this Policy.
When you create a phky account, we collect: full legal name, date of birth (to verify the 21+ age requirement), Philippine mobile number, email address, and chosen username. This information is required to open and maintain a phky account.
As a PAGCOR-regulated gaming operator, phky is legally required to verify the identity of all players before processing withdrawals. For KYC purposes, phky may collect scanned copies or photographs of: government-issued photo identification (e.g., Philippine Passport, SSS ID, UMID, driver's license, PhilSys National ID), proof of address documents, and selfie photographs for identity matching. These documents are processed securely and retained only as long as required by applicable regulations.
phky records all deposit and withdrawal transactions, including the amounts, timestamps, payment methods used (GCash, PayMaya, BDO, BPI, Metrobank, UnionBank), and transaction reference numbers. phky does not store full payment account credentials (e.g., complete GCash PINs or bank account passwords). Transaction records are maintained in compliance with PAGCOR reporting requirements and Philippine AML regulations.
phky records all gaming activity associated with your account, including games played, bet amounts, win and loss records, bonus utilisation, session timestamps, and any game disputes raised. This data is used to operate the gaming service, resolve disputes, and fulfil regulatory reporting obligations.
phky automatically collects certain technical information when you access the platform, including: IP address, device type and model, operating system, browser type, screen resolution, and session duration. This data is used for security monitoring, fraud prevention, and platform performance optimization.
When you contact phky customer support via live chat, email, or any other channel, we retain records of the communication content, timestamps, and resolution outcomes. This enables phky to maintain service continuity and resolve recurring issues effectively.
phky uses personal data collected from players for the following purposes:
phky does not use your personal data to serve third-party advertising. phky does not sell, rent, or trade personal player data to external marketing organisations.
phky processes personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
phky may share personal data with trusted third-party service providers who process data on phky's behalf, including: payment processors (GCash, PayMaya, BDO, BPI, Metrobank, UnionBank), identity verification service providers, cloud hosting and infrastructure providers, and customer support platform providers. All such service providers are bound by data processing agreements requiring them to protect your data to at least the standard required by the DPA.
phky may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, Philippine law enforcement, and other government authorities where required by law, court order, or legitimate regulatory request. phky will notify you of such disclosures where legally permitted to do so.
phky does not sell, rent, trade, or otherwise commercially exploit personal player data to any third party for their independent marketing or commercial purposes. This commitment applies without exception.
phky retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory requirements. The following retention guidelines apply:
Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.
phky implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Despite these measures, no internet transmission or electronic storage system is entirely secure. phky cannot guarantee absolute security, but commits to notifying affected players and the National Privacy Commission of any personal data breach in accordance with NPC Circular No. 16-03 and applicable data breach notification requirements.
phky uses cookies and similar tracking technologies on the phky.one platform. The following categories of cookies are used:
phky does not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the phky platform.
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by phky:
To exercise any of these rights, please contact phky's Data Protection Officer via the live chat available inside your phky account or via the contact details in Section 14. phky will respond to all verified requests within fifteen (15) business days.
The phky Casino platform is strictly for adults aged 21 and above in accordance with Philippine gambling regulations. phky does not knowingly collect personal data from individuals under 21 years of age. If phky discovers that an account has been created by a person under 21, the account will be immediately suspended, all data will be handled in accordance with applicable child protection regulations, and the matter will be reported to PAGCOR as required. If you believe a minor has accessed phky, please contact our support team immediately.
The phky platform may contain links to third-party websites or services (for example, links to payment provider information pages). This Privacy Policy applies only to phky's own platform and services. phky is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you access.
phky may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered players via their registered email address or via a prominent notice on the phky platform no fewer than seven (7) days before taking effect, except where immediate changes are required by law or regulatory directive. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Continued use of phky following the effective date of any changes constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or phky's data processing practices, please contact phky's Data Protection Officer:
Email: [email protected]
Live Chat: Available 24/7 inside your verified phky account — the recommended channel for account-specific data requests.
Please include "Privacy Request" in the subject line of email inquiries and provide sufficient information to verify your identity before we process access, rectification, or deletion requests. phky will acknowledge all data privacy requests within three (3) business days and provide a substantive response within fifteen (15) business days of identity verification.
phky is built on trust — SSL-encrypted, PAGCOR-regulated, and committed to your privacy. Log in and play with confidence.
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